Pre-Shipment Cancellation Policy

At Pawsir we process and prepare orders quickly to ensure fast delivery. Because our fulfilment process begins shortly after an order is placed, we offer a limited window for cancellation before the order enters processing.

Cancellation before processing

You may request a cancellation or a change to your order within 4 hours of completing your purchase.

To request a cancellation, contact our customer service team:

Email: support@pawsir.com

Please include:

• Order number
• Full name
• The email address used for the purchase
• Write "URGENT CANCELLATION" in the subject line

Cancellation requests that are approved and submitted within this window qualify for a full refund to the original payment method.

Please note that cancellation requests can only be accepted before the order enters our fulfilment process.

Orders already in processing or shipped

Once the 4 hour cancellation window has passed, your order may already have been processed, prepared, or sent to our fulfilment partners.

At that point, we may no longer be able to hold, change, or cancel the order before it ships.

If your order has already been processed or shipped, we may no longer be able to stop or redirect the shipment while it is in transit.

If your order has already been shipped or delivered and you would like to request a return or withdrawal, please see our Returns and Refunds Policy for the applicable procedure.

Important:

This cancellation window applies only before shipment and does not affect the statutory consumer rights that may apply after delivery.